If you have any problem, please do not hesitate to contact us.
If your shipping method is fast shipping, please kindly give us your phone number for shipping.
How to make purchase on X431mall.com?
We usually ship goods By DHL, UPS, Fedex, EMS, Aramex, Chinapost and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
Fedex: 5-15 days
EMS: 15-30 working days
Chinapost/HongKong Airmail: 7- 20 working days, At most 45 days. It will takes littler more time for the delivery for THE PEAK SEASON ^_^
If you have not received the goods during the normal time, please contact us to check the package status online in time or by email: http://www.x431mall.com/launch-x431/4-Contact-x431
Product Warranty: 1 year
1. Damaged tool Service: If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.
2. Product Qualtiy problem for refund or exchange: If the product has any problem, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you do not contact us within 7 days or do not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
3. Return Service: All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. If the item needs repair, refund or exchange, please use simple airmail to ship back to us. Pls contact us to get the return address first before you ship , thank you !
4. One-year warranty: If the item need repair within one year, customers do not need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee .
Main Unit for Equipment
1 year warranty
Machine peripheral equipments and wire
Car diagnostic laptop
Data Hard Diska
Battery of Unit
1. If you have any technical problem, please contact us online or by email at: email@example.com
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please give us the TeamViewer ID and password first , if you do not have TeamViewer, pls download from Google first , then install it on your computer. If you do not find TeamViewer , pls contact us first , thank you !